Ordered today, delivered tomorrow: expectations of the fulfillment service of e-commerce companies are high – with upward tendency.
The demands placed on e-commerce companies are increasing rapidly. Continuous high growth, ever faster delivery speeds and enormous peaks in demand require automation solutions in logistics. So far, however, conventional systems have mainly been used in warehouses that are unable to meet these challenges flexibly and economically.
The number of new qualified employees in logistics is low and wages are rising – finding new skilled workers is difficult and expensive. High demands, such as non-ergonomic work and flexible working time models, make the search even more difficult.
The Monday peak in online trading and traditional seasonal peaks present logistics with major challenges. In addition there are marketing-driven, increasingly extreme action days such as “Black Friday” and “Cyber Monday”, which are a stress test for logistics and personnel planning.
Online trading is growing every year. This influences the stationary trade: customers want a comparably large selection and networked sales channels. As a result, lot sizes are becoming smaller and smaller. However, the costs for this have been difficult to scale and calculate so far.