Solution Support Engineer (f/m/x)

Per­ma­nent Employ­ment · Full-time · Munich

29. October 2021


Your tasks
  • As part of our Remote Oper­a­tions Team you are solv­ing inter­est­ing and chal­leng­ing robot­ics problems
  • You are the first to pro­vide an in-depth analy­sis of pre­vi­ously unknown fail­ures — some­times even involv­ing our cus­tomer experts on site by video call
  • You gain an in-depth overview of our entire soft­ware stack as well as robot hard­ware in order to tackle prob­lems that could not be solved in first level support
  • As an expert in our sys­tem, you are able to quickly under­stand a prob­lem and find it’s root cause in hard­ware or software
  • You are the key respon­si­ble for suc­cess­ful coor­di­na­tion and com­ple­tion of our hard­ware ser­vice issues and remotely assist our ser­vice exe­cu­tion teams on site
  • You keep an eye out for any emerg­ing pat­terns in fail­ure cases and fol­low up with sys­tem­at­i­cal prob­lems in close coop­er­a­tion with our devel­op­ment teams


Your pro­file
  • You have at least one year expe­ri­ence in a hands on mobile robot­ics project
  • You have some proven expe­ri­ence with SLAM, con­cepts of com­puter vision or elec­tri­cal drive train control
  • You have effec­tive ana­lyt­i­cal skills, an eye for detail, and enjoy number-crunching
  • You have some knowl­edge in ROS (Robot Oper­at­ing Sys­tem), Linux, and at least one pro­gram­ming lan­guage (ide­ally Python or C++)
  • You are a strong com­mu­ni­ca­tor that facil­i­tates dis­cus­sions, fol­lows-up with tech­ni­cal stake­hold­ers and reports clearly towards management
  • Ide­ally, you have some prior hard­ware / elec­tri­cal design soft­ware knowl­edge (Solid­works, Eagle, Altium or sim­i­lar experience)
  • Flu­ency in Ger­man and Eng­lish required


What we have to offer
  • High per­sonal respon­si­bil­ity & room to maneuver
  • A cre­ative, dynamic and inter­na­tional team with flat hierarchies
  • A future-ori­ented job in an inno­v­a­tive environment
  • Deli­cious, freshly cooked free lunch — everyday
  • Free drinks, fresh fruits every­day and a break­fast buf­fet to start your day right
  • 100% startup atmos­phere, a loft style office and reg­u­lar team events

Mag­a­zino is a tech startup and robot­ics com­pany based in Munich, Ger­many. Our team of hard­ware and soft­ware engi­neers is a leader in robot pro­gram­ming and devel­op­ment. Our robots work along­side humans – autonomously, safely and at a level of com­plex­ity that no one before us has ever achieved. With over 100 employ­ees, we are the largest Advanced Robot­ics team in Europe.