Solution Support Engineer (f/m/x)

Your tasks

• As part of our Cus­tomer Suc­cess Team, you are solv­ing inter­est­ing and chal­leng­ing robot­ics problems
• You are the first to pro­vide an in-depth analy­sis of pre­vi­ously unknown fail­ures — some­times even involv­ing our cus­tomer experts or inte­gra­tion part­ners on-site by video call
• You gain an in-depth overview of our entire soft­ware stack as well as robot hard­ware to tackle prob­lems that could not be solved in first-level support
• As an expert in our sys­tem, you can quickly under­stand a prob­lem and find its root cause in hard­ware or software
• You are the key respon­si­ble for the suc­cess­ful coor­di­na­tion and com­ple­tion of our hard­ware ser­vice issues and remotely assist our ser­vice exe­cu­tion teams on-site
• You keep an eye out for any emerg­ing pat­terns in fail­ure cases and fol­low up with sys­tem­at­i­cal prob­lems in close coop­er­a­tion with our devel­op­ment teams
• You help to develop pro­grams in Python and Jira to improve and auto­mate our sup­port and ser­vice processes

Your pro­file

What we have to offer

• Cut­ting-edge tech­nol­ogy: As pio­neers in robot­ics we are able to nav­i­gate and manip­u­late with­out rails and guides and offer solu­tions to processes that no one could auto­mate ever before!
• Team: We are an inter­na­tional team with more than 25 nation­al­i­ties. You’ll work in a team with excep­tion­ally smart, hum­ble, col­lab­o­ra­tive and hard­work­ing individuals.
• Cul­ture: Come as you are! Join a vibrant, inven­tive, and diverse team that val­ues col­lab­o­ra­tion over hier­ar­chy. To inno­vate you need to fail from time to time — we always learn and improve.
• Work­place: Our office is located near the S‑Bahn sta­tion “Hirschgarten”. We work in a loft-style office with great equip­ment, our own work­shop and test­ing area.
• Full Board: You don’t feel like think­ing about what you want to have for lunch tomor­row, not to men­tion prepar­ing it? Luck­ily, our french cook treats us with a freshly cooked free lunch every­day! And as the cherry on top, there is a packed fridge with drinks, fresh fruits and of course coffee!
• Flex­i­bil­ity: Flex­i­bil­ity is a top pri­or­ity for us. Our hybrid work­ing model for posi­tions where pres­ence is dis­pens­able helps to achieve a healthy work-life balance.
• Ben­e­fits: We offer attrac­tive hol­i­day, health care, and com­pen­sa­tion pack­ages. Learn more about our cur­rent ben­e­fits here.

At Mag­a­zino fos­ter­ing inclu­siv­ity is our top pri­or­ity. We are ded­i­cated to cre­ate an inclu­sive envi­ron­ment for all can­di­dates and pro­vide equal oppor­tu­ni­ties to all qual­i­fied appli­cants regard­less of gen­der, eth­nic­ity, age, national ori­gin, sex­ual ori­en­ta­tion, cul­ture, or edu­ca­tion. If you need any rea­son­able adjust­ments to make the appli­ca­tion process acces­si­ble for you, we’ll do our best to accom­mo­date you. Feel free to approach us for that!